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How to Set Up a Mobile Phone

There are two options in setting up a mobile phone in Dubai. There is a post paid line and a prepaid line.

Post Paid Service:
Standard mobile phone service allows for both local and international dialing and call receipt. But unless roaming is added as a supplementary service it cannot be used outside the UAE. There are two providers in the UAE, Etisalat and du. Plans vary and package details can be viewed by visiting store locations and website. The subscriber must be resident in Dubai and over 21 years of age. Minimum monthly salary of approximately AED2500.

Documents Required:

one of the below
An original & a copy of valid Emirates ID
An original & a copy of valid Passport & valid Visa.
If Residence Visa : Visa No. + Unified Number or Residency File No.
If Visit Visa : Visa No. + Birth Date.

– Copy of a Salary Certificate with a minimum salary of AED 2500 (Etisalat)  OR AED 15,000 (DU)
– Last 3 months Bank Statement Or
– Valid Vehicle License
– Valid UAE Credit Card

Complete the form in English or Arabic (typed or hand written) and select any supplementary services needed. Submit all documents. Pay the fee (cash or credit card) at the counter. The supplementary service charges are included in your next bill. The sales person will give you a SIM card.

Pre-Paid Service
Pre-paid services allow you to receive unlimited incoming calls and make pre-paid (pay as you go) outgoing calls via purchased phone cards available from shops, petrol stations and supermarkets. This service includes connection, one year’s rental, and SIM card charges. You can receive calls while outside the UAE provided you have enough credit in your card, but international rates apply. As this is a prepaid service there are no monthly reporting bills.

• You do not have to be a resident of Dubai to apply for these services.

Documents Required:
• Passport original and 2 copies.
• Residence permit (copy) or entry stamp in passport (original and copy).
• Plus relevant subscriber fee.


2 Responses to “How to Set Up a Mobile Phone”

  1. Ben Fisher says:

    Hi! Just wondering is post-paid and a contract are the same thing?

    I’m from the UK and there it is either pay-as-you-go or contract.

    I’m guessing pre-paid is pay-as-you-go.


    • Alexis says:

      Hi! Ben,
      Thanks for your comment on our article.
      You’re exactly right, the pre-paid system in Dubai is not dissimilar to the pay-as-you-go system in the UK.
      Thanks again!

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