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We’re Hiring: Customer Care Supervisor

Move One is a fast growing company, rapidly becoming a leader in our industries.

Based in over 40 countries, Move One employees enjoy competitive salaries, a high degree of corporate mobility and a vibrant, dynamic and multicultural working environment.

We are presently looking to hire:

Customer Care Supervisor

Primary Responsibilities:

  • Ensure the customers requirements are met and their expectations are managed
  • Provide pro-active problem assessment and innovative solutions to achieve great cost efficiencies and better value for the money in relation to the service provided
  • Communicate with the customer regarding their contract, service charges and special handling requirements taking any opportunity to up-sell other services and encouraging the team to do the same
  • Provide the required support to the team to deliver excellent customer care.
  • Continually improve processes based on customer feedback
  • Seeks resolutions for customer complaints and transportation logistics issues and makes appropriate adjustments in order to resolve any issues (including investigates, arbitrates and making claim adjustments)
  • Interview customers, record information, solves problems and makes decisions to resolve the day-to-day issues for customer care
  • Develop templates for internal and external communications and keep them updated
  • Communicate with all departments to ensure that processes are in place to enhance the customer experience
  • Lead by example to all areas of the business with excellent customer communication skills
  • Manage and record all staff leave (sick, annual, unpaid, floating) and update HR weekly of any changes
  • Prepare monthly CCR report statistics to management
  • Any other duties assigned by the department Manager

Desired Skills and Knowledge:

Self-driven, results-oriented with a positive outlook and a clear focus on high quality and business profit. Must be a self-starter and work with minimal supervision.

  • Minimum three years of customer service experience
  • Ability to resolve customer issues in an accurate, thorough and timely manner
  • A keen desire to meet customer expectations
  • Strong Word and Excel computer skills and experience
  • Moving or relocation industry experience preferred, but not necessary
  • Experience forming a customer service program and establishing metrics and statistics on company/individual performance
  • Proposal development and writing experience is preferred
  • Training of support staff and implementation of policies and performance improvement experience

Job Requirements:

  • Work effectively as a team contributor on all assignments
  • Interact professionally with other employees, customers and suppliers
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
  • Perform quality work within deadlines with or without direct supervision
  • Industry knowledge preferred

Please send your CV to cv_uae@moveoneinc.com

For more job opportunities, please visit our job vacancies page.



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