For any expat, shipping the contents of a home to a new country is a nerve-wracking experience. There is always the worry that items might be stolen, lost or damaged by water or fire.

But in an age where companies can easily be named and shamed online, expats like to assume their belongings will arrive on time and in perfect condition.

But that is not always the case.

“I’d say one out of every three or four international shipments has some sort of claim for damage,” says Curt Clements, chief executive of Dubai-based Move One Inc, which has been in the moving business since 1992 and operates in 41 countries.

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