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We’re Hiring | Senior Pet Coordinator

join-our-teamJOB TITLE:
Senior Pet Coordinator

AREA OF RESPONSIBILITY:
Animal Transportation Middle East (UAE, Iraq, Afghanistan, Saudi Arabia, Qatar)

DEPARTMENT NAME:
Animal Transportation

REPORTS TO:
Operations Manager WORK LOCATION: Dubai,
POSITION PURPOSE: General statements regarding the overall objective of the position
Overall responsibility for the efficient, effective and profitable running of the animal transportation team in the Middle East.

RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS

  • Responsible for a small team of pet coordinators providing a 24/7 service into and out of the region. Provide amazing customer service, focusing on speed, accuracy, communication and making it personal.
  • Ensure due diligence towards 3rd party vendors and partners, working with country managers
  • to source and manage provider relationships ensuring quality, customer satisfaction and budget are achieved.
  • Monitor competition and re-evaluate Move One business to remain competitive.
  • Ensure compliance to local laws, regulations and international travel requirements.
  • Keep team and customers updated.
  • Counsel clients to ensure the best ongoing experience regarding their pet’s relocation and transportation.
  • Plan, monitor and review all jobs to ensure customer satisfaction and profitability.
  • Ensure tight financial controls.
  • Review and revise on a monthly basis.
  • Improve margins.
  • Review costs and invoicing – assure all are accurate and invoicing is done in a timely manner. Proactively manage changes in service scope, identify potential crises, and devise contingency plans.
  • Ensure all quotes are followed within 24 business hours and Household Goods moving is cross sold.
  • Develop relationships with vets, pet stores and other pet related services, and vendors to help reach and service a larger audience.
  • Work with marketing to ensure Move One is represented at local events.
  • Attend and participate at events.
  • Work with the quoting team to ensure costs and margins are updated to remain profitable and competitive.
  • Other duties as assigned.

QUALIFICATIONS:

  • Industry knowledge or a pet related professional background with supervisory experience – minimum 5 years Fluent in spoken and written English
  • Valid UAE driving license.
  • Clear and articulate phone voice, Pleasant, calm, tactful, polite and friendly.
  • Computer literate, excellent attention to detail
  • Adaptable/flexible to the changing needs of the business and hours of operation excellent organization skills.


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